Making business calls from your computer is about to get a whole lot easier for Salesforce users as RingCentral has announced that its VoIP service can now be used to make in-app calls directly from the company's CRM software.
This new feature is designed to help boost productivity and efficiency as sales agents will be able to make, transfer and control phone calls directly from Salesforce.
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With in-app calling enabled, sales associates can easily control and manage all of their customer calls without ever having to leave their browser. Users can even select their preferred caller ID number, organize multiple calls as separate browser tabs and manage incoming and outgoing calls across devices without the need to download any additional software.