[Hardware]Motherboards for AMD Ryzen processors have problems with USB

[SougarLord]

 

The arrival of AMD Ryzen processors on the market has led to significant changes in the market. These processors have been stiff competition for Intel over the years and what remains. But, AMD Ryzen processors have a connectivity problem with the USB port. This problem would affect motherboards with AMD 500 Series chipset.

 

USB connectivity issues on some motherboards for AMD Ryzen processors

 

Quite a few users have started to report USB connectivity problems. All would be with AMD 500 Series chipset motherboards and at the moment the origin is unknown. Even AMD, as they have indicated on Reddit, are unaware of what the problem is. To the extent that they have asked the community for help to find the origin of the problem and correct it as soon as possible.

 
AMD is asking users to give them as much data as possible about their systems. They want to reproduce failed systems as accurately as possible in the laboratory. In this way they will seek to detect the problem and try to correct it as soon as possible.

 

The problems that are being reported are related to the connectivity of the USB DACs, virtual reality glasses, keyboards and other peripherals. All users report intermittent disconnects without much sense. That is why AMD asks for collaboration from users whose motherboard has an AMD 500 Series chipset.

 

AMD is aware that a small number of users are experiencing intermittent USB connectivity problems on 500 series chipsets. We have been analyzing the root cause and at this time, we would like to enlist the help of the community with a small selection of settings. additional hardware. In the coming days, some r / Amd users may be contacted directly by an AMD representative (u / AMDOfficial) via the Reddit MP system with a request for more information.

 

This request may include detailed hardware configurations, steps to reproduce the problem, specific logs, and other pertinent system information to verify our development efforts. When we have more information, we will update it. Customers with problems are always encouraged to submit a service request online to AMD customer service; this allows us to find correlations and compare notes between support requests.