How to avoid the scam of false technical support, the most common in Spain

[OyaYansa]

In the scams, calls are no longer taken, messages have been passed: in recent months thousands of Spaniards have received a message warning of (false) problems in the device and urged to call a phone number to solve them. Once that contact was established, the customer had to pay between 100 and 200 euros for a service that he did not really need.

The so-called thymus of false technical support shows the alert messages in the user's system, either from the browser or displaying the false alert in full screen without blocking it.

This scam uses two techniques to try to give a reliable look and people fall into their trap: on the one hand, the voice that answers when you call the supposed number of help speaks perfect Spanish. They have learned from their mistakes since a year ago the same scam was detected with English criminals who were biting Spanish and did not have an effect.

On the other hand, the way of acting in the thymus of false technical support has changed; No longer call them, but wait for the customer to contact the switchboard in which they work. This is a new variant that "makes it the victim who calls the scammer and not the other way around, generating messages that deceive him into thinking that his system is seriously threatened," explains David Harley, a researcher with computer security company ESET .

According to a study carried out in February, the thymus of false technical support was practically non-existent in our country until July 2016. However, since that date, the number of detections has only increased and is already almost 50% Of threats that are confirmed each month. As can be seen on the map, Spain is the country that has most affected this scam.

Of what contents we should distrust
From received emails that contain a link in the body of the message. These redirect us to a web page prepared for us to call false support services.

From malvertising, fake ads embedded in webs that are not suspicious.

To avoid scams like this one of the false technical service the only thing to do is to install an antivirus and every time that we need help, contact the official support numbers that the companies provide us.