MussicOnPro! Posted October 16, 2021 Posted October 16, 2021 The financial entity that suffered a cybersecurity incident explained that customers will not have fines or surcharges considering the problems raised. Banco Pichincha reported that the payment date of the financial institution's credit cards has been modified, from Friday, October 15 to Tuesday, 19. Thus, no surcharge or default interest will be generated as a result of this change. Additionally, he announced that this Saturday, October 16, all agencies will open, from 08:00 to 14:00, in order to allow clients to carry out their transactions. The issue of the possibility of falling into default has been one of the main concerns that bank clients have expressed, through social networks, because due to computer problems of the bank itself, which occurred since last October 9, no he had been able to meet those payments on time. Banco Pichincha reported that the payment date of the financial institution's credit cards has been modified, from Friday, October 15 to Tuesday, 19. Thus, no surcharge or default interest will be generated as a result of this change. Additionally, he announced that this Saturday, October 16, all agencies will open, from 08:00 to 14:00, in order to allow clients to carry out their transactions. The issue of the possibility of falling into default has been one of the main concerns that the bank's clients have expressed, through social networks, because due to computer problems of the bank itself, which occurred since last October 9, no he had been able to meet those payments on time. The information on the changes in card collection was published this morning on the microsite created by the Bank to keep the public updated on the progress made by the bank to fully recover the operations that were affected by a cybersecurity incident. . The bank's owner himself, Fidel Egas, responded on his Twitter account to a comment from one of his clients who complained because he thought that he would surely be charged interest on arrears: “Don't worry. We will forgive interest if it was for our problems. If they are charges from other banks, we will recognize them ”. Additionally, the bank clarified that operations can already be carried out through the various channels. Interbank operations, he said, can be carried out with financial entities that have a direct agreement with the bank. This is how he described it on the website https://informacion.pichincha.com/ Web banking You can make inquiries about balances and movements and direct transfers between Banco Pichincha accounts, as well as interbank transfers from the entities with which they have a direct payment agreement (Bolivariano, Guayaquil, Produbanco, Loja, Austro, Diners Club, Internacional banks, Solidario; and cooperatives Alianza del Valle, Sagrario, Pablo Muñoz Vega, National Police, MEGO, July 23, Andalusia, October 29, JEP). Mobile banking Balances and movements and direct transfers between Banco Pichincha accounts are available, as well as interbank transfers from the entities with which we have a direct payment agreement (Bolivariano banks, Guayaquil, Produbanco, Loja, Austro, Diners Club, Internacional , Solidario; and cooperatives Alianza del Valle, Sagrario, Pablo Muñoz Vega, National Police, MEGO, July 23, Andalusia, October 29, JEP). App Deuna! You can make inquiries of balances, movements and payments. ATMs It is possible to make money withdrawals and deposits. Agencies In order to support customers who have not been able to carry out their transactions in these days, all our agencies will open this Saturday, October 16, from 08:00 to 14:00. In shopping centers, the attention will be in the usual weekend hours. LINK: https://www.eluniverso.com/noticias/economia/banco-pichincha-modifica-fecha-de-pago-de-tarjetas-para-no-recargar-inteses-de-mora-nota/
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