[Software] Diebold Nixdorf recognized as ATM software global leader

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Diebold Nixdorfwas recently recognized by consulting firm RBR in its ATM Software 2021 report as the global leader in total ATM application software deployed with a market share of 27%, and remains the global leader in total ATM monitoring software deployed, with a market share of 22%. As COVID-19 restrictions continue to limit branch access and drive critical financial transactions to self-service, the ability to effectively monitor and manage ATMs has become even more critical, according to a press release. According to RBR, banks globally have increased their investment in advanced ATM software as part of a wider self-service strategy and to boost the user experience, transactions and functionality of their fleet. "Banks are unifying customer propositions, making the ATM interface and transaction flow match internet and mobile banking," Tom Hutchings, director, RBR said in the release. "Similarly, expanding CRM and personalization capabilities to the ATM allows them to capitalize on millions of interactions every year. Finally, support for mobile wallets, contactless cards, QR-codes and e-receipts reflect wider changes in consumer behavior. Modern ATM software enables these new capabilities, and thus plays a crucial role in future-proofing the channel." Intelligent software enables financial institutions to offer their customers a variety of services that are integrated into their omnichannel consumer journeys and CRM systems. As branch transformation projects continue to shift transactions to self-service systems and away from the teller, greater system functionality is required resulting in higher demands on the software. "We are very excited about the growing interest in advanced software capabilities for the self-service channel, especially given the various solutions we provide in our Vynamic suite," Manish Choudhary, senior vice president, software, Diebold Nixdorf said in the release. "In addition, we are increasing our investment in our cloud native Vynamic Payments software to help banks address new payment types and reduce the cost of legacy payment platforms. We will continue working aggressively to broaden our global software offerings and capabilities in both the banking and retail segments."