[News] Trails of Cold Steel IV Digital Pre-Orders Botched as Buyers Can't Download the Game

[_Happy boy]

 

Update: NIS America says that it's still investigating the issue with Cold Steel IV pre-orders. No timeframe for when we can expect a fix has been given, and we still don't really know what the problem is, or why it's taken this long to correct a PlayStation Store issue. We'll continue to update this article as we learn more.

Original Story: It seems NIS America and PlayStation have a bit of a sh*tstorm on their hands when it comes to Trails of Cold Steel IV. The role-playing title is out today in North America and Europe on PS4 (that's the 27th October), but some fans can't even begin their download.

Those who pre-ordered the game on the PlayStation Store are unable to actually download it, as if the pre-order itself hasn't unlocked properly. It's unclear who's responsible for this, but series fans have been swarming both NISA and PlayStation support on social media in search of answers.

Right now, all we have to go on is this single tweet from the aforementioned publisher, which is from 17 hours ago (at the time of writing):

NISA has provided no further updates on the situation.

To be clear, those who haven't pre-ordered can still buy the game digitally with zero issues. But if you try to do so with a pre-order already in place on your account, you simply won't be able to. Again, it's a total mess.

And it really is a shame that this is happening. We played through Cold Steel IV recently for review, and we liked it a lot. Hopefully this whole thing gets sorted out sooner rather than later.