Due to quarantine, Nissan extended the warranty for all its models in Argentina

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Since the night of Thursday, March 19, when President Alberto Fernández decreed mandatory quarantine for the Coronavirus pandemic in Argentina, car dealers and after-sales service workshops across the country have been closed.

This situation prevented many vehicle users from being able to comply with scheduled maintenance services. For units that are still covered by the original manufacturer's warranty, failure to comply with these services is known to cause coverage to be canceled.

For this reason, Nissan Argentina announced that it extended the manufacturer's warranty as follows:

* Frontier: "The period that we will consider between services will be 10,000 km +/- 3,000 km or 12 months +/- 3 months, whichever comes first."

* Kicks, March, Note, Versa, Sentra, X-Trail, Murano and Leaf: "The period that we will consider between services will be 10,000 km +/- 3,000 km or 6 months +/- 3 months, whichever comes first".

The company clarified that "this situation can be modified according to the next measures dictated by the Government of the Nation."

Nissan Argentina released a series of answers to frequently asked questions following the dealership closure due to quarantine.

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Nissan Argentina Information
Frequently asked questions before the Covid-19

We inform our clients of the following measures that we have taken given the exceptional situation of COVID-19. Any questions or queries that are not covered in this document, we request that you contact our Customer Service Center through the contact form accessible here.

-Are the dealerships open?
-Concessionaires and workshops throughout the country are closed to the public, attentive to the measures ordered by the Government of the Nation and the Ministry of Health on March 19, 2020, which dictates the mandatory quarantine. However, contact channels by phone and email are enabled. For more information, contact our Customer Service Center by clicking here.

-Can I start the purchase of a vehicle at this time?
-In adherence to the measures taken by the National Government regarding COVID-19, the concessionaires must remain closed until March 31 without being able to attend to the public. Consultations and / or procedures may be made by electronic means of the dealers. For more information, contact our Customer Service Center by clicking here.

-You had started buying a vehicle, how does this affect the purchase and delivery process?
-By virtue of the closing of the registries of automotive ownership, no process may be entered or withdrawn until the quarantine is lifted. For this reason, deliveries cannot be made in this period.

-I am unable to communicate with the customer service line 0800, what do I do?
-In view of the current situation, there may be delays in the telephone line of the Customer Service Center. However, to expedite the process of entering the system, we ask you to complete the accessible contact form by clicking here.

-Can I schedule an after-sales service at this time?
-No. Official Nissan workshops are closed without attention to the public in compliance with government regulations.

-I had scheduled the mandatory service but due to the situation I cannot attend, what will happen to the guarantee?
-According to the mandatory quarantine situation, and since the dealer network is closed to the public while this measure is in force, we have modified the guarantee term scheme that remains as follows:

Frontier: the period that we will consider between services will be 10,000 km +/- 3,000 km or 12 months +/- 3 months, whichever comes first.
Kicks, March, Note, Versa, Sentra, X-Trail, Murano and LEAF: the period that we will consider between services will be 10,000 km +/- 3,000 km or 6 months +/- 3 months, whichever comes first.
However, this situation can be modified according to the next measures dictated by the Government of the Nation.

-How do I do if I want to join a Nissan Savings Plan?
In response to mobility restrictions due to the sanitary situation, you must communicate electronically with a dealer of the official Nissan network. For more information, contact here.

-Is the April award act going to take place?
-The awarding act will be carried out according to the sanitary provisions in force at the time of completion. We will be promptly informing our clients about how it will be carried out.

- I was awarded, but I did not get to present the payment, what do I do?
-Given the exceptional situation, the original maturities are extended for 30 days.

-How can I make the monthly payment?
-Along with the monthly fee we will send a link to Mercadopago so that the members can make the payment of the normal fee electronically.

-What happens if I won the award of a vehicle, but did not manage to withdraw it?
-The dealer network is closed throughout the country, as well as the automotive registry, for which reason the delivery of vehicles will be delayed momentarily until the situation normalizes.

-How do I do if I want to tender?
-The reception of tenders by email previously generated through the website cliente.nissanplandeahorro.com.ar will be enabled temporarily and exceptionally. The PDF generated on the web should be sent to Nissan Savings Plan by email from the email of the customer registered in the application for membership.

Edited April 3, 2020 by -Dark
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