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Everything posted by Mr.Sebby
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Last Update.
State of Backup Service (Free or Paid) for the SBG customers by Octave Klaba : 1/5 - FTP Backup in SBG (Free/Paid) for VPS and Baremetal : the datas are in RBX. You have full access.
State of Backup Service (Free or Paid) for the SBG customers : 2/5 - pCS in SBG: We hope to restore the pCS cluster in SBG next week. The servers are in SBG1 + SBG3. We may have some bad news, this is why the final status has to be confirmed in the next days.
State of Backup Service (Free or Paid) for the SBG customers : 3/5 - Paid Backup VPS & PCI: 80% of the data are on pCS in SBG. please read the previous tweet about the state of pCS in SBG. 20% of the data was on pCA which was in SBG2.
State of Backup Service (Free or Paid) for the SBG customers : 4/5 - Free/Paid Backup pCC in SBG1 was hosted in an separated room of SBG1. Both rooms are destroyed. - Free/Paid Backup pCC in SBG3: all datas seems to be safe.
State of Backup Service (Free or Paid) for the SBG customers : 5/5 We recommand to restart the service in our other DC (RBX or GRA). Free months will be applied asap.
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Update March,12 11am by Octave Klaba: 1/4 This afternoon, we will send the email to each customer with his specific situation and the options. In any case, we recommand to restart the service in our others DC (RBX/GRA) where we are adding the additional resources. Free months will be applied asap
Update March,12 11am: 2/4 We are working with the insurance’s experts to repower SBG1/3/4 today from the generators. The goal is to verify, room by room, equipment by equipment, that infra works. We don’t expect to restart the servers before next week.
Update March,12 11am: 3/4 New network room (B) + 20KV for SBG3 are assembled and will be on the road this night, on the side tomorrow. Then, we start pluging them. It will take over the generators SBG3 by Fri. We verify 20KV + 240V in SBG1/SBG4 to take over the generators by Tuesday
Update March,12 11am: 4/4 We will start repowering SBG1/SBG4 by the end of the next week, Fri, 19. It will take 2 days to have all servers UP. We will start repowering SBG3 by the mid of the next week, Wed, 17, it will take 6-8 days to have all servers UP.
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Update 3pm by Octave Klaba : From yesterday, we had the meetings with Police, DREAL, Experts and Insurance. Also, we started to clean up the site. The goal is to have the full and secured access to SBG1, SBG3 and SBG4.
The optical network from Network Room A (SBG1) to Paris + Frankfurt works. Working on the power SBG1 option based on the generators. The SBG3’ generators work. Good option to use if the network is UP before we finished to rebuild SBG3’s 20KV.
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Update 9:30pm by Octave Klaba: The teams are working to fix the issue on APIv6, Manager, Support etc. restoring the emails services hosted in SBG2.
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Update 4pm by Octave Klaba: We plan to restart SBG1+SBG4+the network by Monday March,15 and SBG3 by Friday March,19. In RBX+GRA we have the stock of new servers, pcc, pci ready to be delivered for all the impacted customers. Of course for free. We will add 10K servers in the next 3-4 weeks.
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Datacenter SBG2,where was our little ts3 server 😞😞
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Update 1pm Plan for the next 1-2 weeks by Octave Klaba
1) rebuilding 20KV for SBG3 2) rebuilding 240V in SBG1/SBG4 3) verifying DWDM/routers/switchs in the network room A (SBG1). checking the fibers Paris/Frankfurt 4) rebuilding the network room B (in SBG5). checking fibers Paris/Frankfurt
But nothing about SBG2...
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Morning,everyone! About ,,Why Ts3 is down?"
A major fire incident in Strasbourg on SBG2. The fire declared in the building. Firefighters were immediately on the scene but could not control the fire in SBG2. The whole site has been isolated which impacts all services in SGB1-4. We recommend to activate your Disaster Recovery Plan.
Fire destroyed SBG2. A part of SBG1 is destroyed. Firefighters are protecting SBG3. no impact SBG4.
Last Update 7:20am:Fire is over. Firefighters continue to cool the buildings with the water. We don’t have the access to the site. That is why SBG1, SBG3, SBG4 won’t be restarted today.
Update 10am: We finished to shutdown the UPS in SBG3. Now they are off. We are looking to enter into SBG3 and check the servers. The goal is to create a plan to restart , at least SBG3/SBG4, maybe SBG1. To do so, we need to check the network rooms too. Posted few min ago by Octave Klaba